Let us know your thoughts
Compliments, Nominations, Suggestions or Complaints
We try to ensure that our services are of the highest quality. However there may be times when you feel unhappy with the service you have received or you may want to make a suggestion about how services at East Durham Homes can be improved. This feedback is important to us as it helps shape future improvements to the service offered to tenants and leaseholders.
Our leaflet is available giving you information on how complaints are handled and how to make a complaint, suggestion, compliment or nomination.
You can submit your thoughts to us in a number of ways:
Telephone 0800 032 0835 and ask for the Service Improvement Team who will take down the details of your comments.
Email improve@eastdurhamhomes.co.uk
By completing a Let us Know Your Thoughts form and returning to FREEPOST EAST DURHAM HOMES LTD
Feedback forms
You can also use our online forms to give us feedback on any aspect of our service. Use the links to the left to choose the appropriate form.