Complaining to East Durham Homes

We try our best to make sure nothing goes wrong, but we want to hear from you if it does! If you're unhappy with the service you have received, please tell us. Your complaint will help us put things right and improve our service to you and other customers.

Our complaints procedure helps you tell us what has gone wrong and give us all the information we need to put things right.

You can complain in a number of ways:

By post to: East Durham Homes, 2 Meridian Court, Whitehouse Business Park, Peterlee, County Durham, SR8 2RQ
Telephone freephone: 0800 032 0835 and ask for the Service Improvement Team who will take down the details of your complaint.
Email: improve@eastdurhamhomes.co.uk
Completing a form in our leaflet 'Your guide to making complaints, compliments or suggestions’ and returning to FREEPOST EAST DURHAM HOMES LTD. This leaflet is available from one of our customer outlets, our head office or by calling us.

Or you can complete the details of your complaint below and click the send button. Please be sure to fill in all required fields (marked with *) to help us quickly and fully respond to your complaint.

Your Details

First Name:

Last Name:

Address:

E-mail:

Telephone number:

Your Complaint:

What would you like us to do?

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Document Created: 15/09/2009 16:04 , last modified: 16/11/2010 10:29