Service standards (advice and support)
Furnished tenancy service
We will:
- deliver your furniture on a convenient day within 5 working days
- offer you a convenient appointment for delivery or collection
- assemble any items that need it
- make sure your cooker and any electrical appliances are in good working order and are fitted safely
- replace any item of furniture that needs changing due to wear and tear within 5 working days of you telling us about it
- repair or replace any faulty electrical appliance we have supplied to you within 2 working days of you telling us about it
- collect furniture within 5 working days of you asking us to.
Temporary accommodation
We will:
- Visit you within 2 working days of moving in
- Visit you at least once every 2 weeks
- Make sure that all properties meet our empty homes standard
- Make sure that all furniture is safe and clean
Tenancy sustainment service
We will:
- Visit you at least once every month
- Assess your needs within 5 working days of your new tenancy starting
- Respond to a request for assistance within 3 working days
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Document Created:
01/09/2009 10:46
, last modified:
16/11/2010 10:33