Service standards (Leasehold services)

We will:

• provide a welcome pack and handbook to all new leasehold customers
• insure the structure of your building against fire, flood, lightning, explosion and any other reasonable risks. You will still be responsible for insuring your home contents
• maintain the structure and outside of your building
• tell you about your responsibility to pay for the services we provide
• send you a bill for your service charges every March. Your service-charge bill will be clear and will explain each charge
• send you a statement every 3 months in a format that we have agreed with you and is easy to understand
• offer you a range of ways to pay
• consult you on any major repairs or improvements we plan to do to your building
• make an appointment when we need to do repairs to your home
• hold a leaseholders forum every 3 months
• provide a section for leaseholders in our quarterly newsletter
• hold an annual residents conference
• carry out a survey once a year for you to comment on the standard of service you receive.

Back to previous page.

Document Created: 01/09/2009 11:30 , last modified: 16/11/2010 10:33