Service standards (Getting involved)

We will:

• use our leaflets, customer involvement compact and newsletter to let you know how you can get involved at a level that suits you
• pay out-of-pocket expenses, including travel and care costs, when you attend events
• hold an annual residents event for all tenants and leaseholders
• publish 4 copies of ‘Insight’ (our quarterly newsletter) every year, with the help of our customers
• carry out at least 4 mystery-shopping exercises every year with our customers
• publish an events programme for customers every 6 months and promote this in our newsletter and on our website
• provide a start-up grant to residents associations, as long as they meet our requirements
• provide a grant once a year to all approved resident associations
• review our customer involvement compact every year.

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Document Created: 01/09/2009 10:46 , last modified: 16/11/2010 10:33