Service standards (Estate management)

Tenancy and estate management service

We will:

• visit every street once a month and deal with any issues
• publicise and carry out estate walkabouts and inspections
• arrange to visit you within 3 weeks of you moving into your new home
• complete all applications to succeed to a tenancy or amend tenancy details within 4 weeks of receiving all the documents we need
• complete all applications for mutual exchanges within 4 weeks of the application
• respond to any reports of abandoned properties within one working day
• refer any complaint within 2 working days (for example graffiti, litter, abandoned cars, fly-tipping) to the agency responsible for dealing with it
• get offensive or racist graffiti removed within one working day.
• get needles removed within 4 hours
• follow up the complaint within 5 working days to check that the agency responsible has dealt with the problem.

Caretaking service

We will: 

• sweep and mop the floors of shared areas every 4 weeks
• dust all internal surfaces in the shared areas every 4 weeks
• clean communal windows every 4 weeks
• remove any health-and-safety hazards within one working day of being reported
• check the shared areas every 4 weeks for repairs and ensure they are done within the published timescales
• make sure landscaped areas, including lawns, are maintained to an agreed standard
• pick up litter from shared areas every week
• visit you within the first 3 weeks of your tenancy to explain the facilities and services provided
• visit you on request within one working day.

We will arrange for the local council to:

• kill the weeds on the paths and other shared areas around your block twice a year
• prune shrubs and bushes around your block once a year
• remove offensive graffiti within one working day
• remove other graffiti within one week.

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Document Created: 01/09/2009 10:46 , last modified: 19/03/2012 10:46