Service Standards (Your tenancy)

Ending your tenancy

We will:

• give you advice on ending your tenancy
• visit your home within the 4-week notice period
• tell you of any rent or other charges you owe us
• tell you how to get compensation if you have improved your home
• tell you about anything you may be charged for, such as repairs, and give you the opportunity to put them right before you move.

Empty homes service

We will:

• make sure all our empty homes are left safe and secure
• use steel security screens only in exceptional circumstances
• make sure that all empty homes meet our empty homes service standards
• tell you when the keys should be available for you to view the property
• accompany you to view any property you are offered
• give you a copy of the empty homes service standard when you view the property
• inspect the property with you after it has been repaired, to check it meets the empty homes standard
• give you a new home starter pack with cleaning materials, cloths, energy-efficient light bulbs and air fresheners.

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Document Created: 01/09/2009 11:30 , last modified: 16/11/2010 10:33