Service Standards (Rents and benefits)

We will:

• offer you a range of ways to pay your rent
• send you a rent statement every 3 months
• when you accept a new tenancy, tell you how to claim housing benefit and how much rent to pay
• notify you in writing each year of any increase in rent and service charges.

If you owe us rent, we will:

• write to you within 10 working days explaining what you must do
• contact you after 2 weeks to offer advice and arrange for you to repay the debt
• offer you advice and assistance on benefits and debt counselling within 5 working days
• explain what will happen if we take legal action
• if you end your tenancy, contact you within 10 working days to tell you how much money you owe us.

Back to previous page.

Document Created: 01/09/2009 11:30 , last modified: 16/11/2010 10:33