Service Standards (Property improvements)

We will:

publicise our plans for improving homes in our newsletter and on our website
write to you first to tell you about any work we are planning for your home. We will do this at least 3 months before work is due to start
hold an exhibition each year to explain our plans for improving homes in your area
write to you 8 weeks before any work starts on your home
give you 7 days’ written notice before we start work on your home
give you a choice of fixtures, fittings, finishes and upgrades
offer assistance moving furniture if you need it
make sure a qualified person carries out the work
wear foot covers, protect your property and possessions with dust sheets, and leave your home clean and tidy at the end of each day
make sure that at the end of each day you will be able to use your gas, electricity and water services
always try to complete the work as agreed. However, if we have to delay the work (for example, because of weather conditions), we will tell you by writing to you, phoning you or visiting you at home
show you how to use any new fittings and fixtures
check 10% of all completed improvements to make sure they have been completed to a good standard.

Document Created: 01/09/2009 11:30 , last modified: 16/11/2010 10:33