Repairs and maintenance
We are committed to providing you with excellent services and one of our most important tasks is maintaining our properties to a good state of repair.
The overall aim is to provide an efficient and effective repairs and maintenance service to all of our customers together with our partner Morrison Facilities Services
Our repairs and maintenance service is split into three main areas:
• Responsive repairs are items that customers report to us on a daily basis and cover emergencies, urgent and routine repairs.
How to report a repair
Out of hours and emergency repairs
When will my repair be done
Right to repair
• Void repairs are undertaken to our empty properties at the end of a tenancy. These are carried out to ensure our properties meet our lettable standard prior to a new tenancy starting.
Empty Homes Standard
• Cyclical and planned maintenance includes gas and solid fuel servicing, and general planned maintenance such as our external painting programme.
Gas and solid fuel safety
Advice and further information
Aids and adaptations
Condensation and mould
Making improvements to your home
Home contents insurance
Looking after your water supply [PDF]
Back to previous page.
, last modified: