Repairs and maintenance

We are committed to providing you with excellent services and one of our most important tasks is maintaining our properties to a good state of repair.

The overall aim is to provide an efficient and effective repairs and maintenance service to all of our customers together with our partner Morrison Facilities Services

Our repairs and maintenance service is split into three main areas:

• Responsive repairs are items that customers report to us on a daily basis and cover emergencies, urgent and routine repairs. 

         How to report a repair 
         Out of hours and emergency repairs
         When will my repair be done 
         Appointment times 
         Repairs Handbook 
         Right to repair  
         Service Standards

• Void repairs are undertaken to our empty properties at the end of a tenancy. These are carried out to ensure our properties meet our lettable standard prior to a new tenancy starting.

         Empty Homes Standard 

• Cyclical and planned maintenance includes gas and solid fuel servicing, and general planned maintenance such as our external painting programme.
 
         Gas and solid fuel safety 
         Electrical safety 

Advice and further information

         Handy-person service 
         Aids and adaptations 
         Asbestos safety 
         Cold weather 
         Condensation and mould 
         Decoration vouchers 
         Making improvements to your home 
         Home contents insurance
         Looking after your water supply [PDF]  
         Rechargeable repairs 
         Decent homes 

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Document Created: 01/09/2009 11:30 , last modified: 02/11/2012 11:14