Policies and strategies

Please note that the review dates stated on the policy documents are for guidance only.  The policies will be reviewed in-line with corporate, legislative and government priorities.  Published policies will remain valid until they are next reviewed. 

Policies

• Adaptations Policy - reviewed September 2011 [PDF]
• Anti-Social Behaviour Policy - updated November 2010 [PDF]
• Asbestos Policy - updated May 2010 [PDF]
• Board Director Code of Conduct - March 2010 [PDF]
• Board Director Recruitment Policy - May 2010 [PDF]
• Board Director Whistleblowing Policy - May 2010 [PDF]
• Code of Conduct - July 2009 [PDF]
• Communications Policy - updated November 2010 [PDF]
• Customer Feedback and Compensation Policy - February 2011 [PDF]
• Data Protection Policy - December 2010 [PDF]
• Durham Key Options Policy 2011 [PDF]
• Environmental Policy - updated February 2012 [PDF]
• Equality and Diversity Policy - January 2010 [PDF]
• Estate Management Policy - amended September 2011 [PDF]
• Freedom of Information Policy - December 2010 [PDF]
• Garage Letting and Management Policy - approved July 2011 [PDF]
• Gas and Solid-fuel Safety Policy - amended September 2011 [PDF] 
• Health and Safety Policy - January 2011 [PDF] 
• Income Management Policy - February 2011 [PDF]
• Information Security Policy - June 2010 [PDF]
• Leasehold Management Policy - May 2011 [PDF]
• Recharge Policy - updated February 2012 [PDF]
• Recruitment Policy and Procedure - July 2009 [PDF]
• Repairs policy - August 2010 [PDF]
• Risk Management Policy - January 2010 [PDF]
• Tenancy Management Policy - approved November 2011 [PDF]  
• Vulnerable Customers Policy - May 2010 [PDF]

Strategies

• Anti-social Behaviour Strategy - November 2009 [PDF]
• Asset Management Strategy - March 2010 [PDF]
• Communications and Marketing Strategy - approved November 2011 [PDF]
• Customer Experience Strategy - approved September 2011[PDF]
• Customer Involvement Strategy - approved November 2011[PDF]
• Financial Inclusion Strategy - October 2009 [PDF]
• Garage Strategy 2006- 2010 [PDF]
• Income Management Strategy - October 2009 [PDF]
• ICT Strategy - November 2009 [PDF]
• Repairs and Maintenance Strategy - March 2010 [PDF]
• Value for Money and Efficiency Strategy - March 2009 [PDF] 

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Document Created: 01/09/2009 11:30 , last modified: 22/02/2012 12:44