Our service standards
We are committed to giving you excellent services. Our service standards set out the standards you can expect us to meet. We have chosen these standards because they apply to the things that customers have said matter most to them.
Why have service standards?
By knowing what level of service you can expect, you will see when we don't meet these standards. If this happens, we want you to tell us about it so we can put things right and learn from our mistakes. This will help us improve our services.
We will regularly monitor, review and publicise our performance against these standards to make sure we continue to give you a high quality of service.
Who sets the standards?
We set our standards by working with you. We aim to make sure we have high standards that meet your needs.
Further information
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Document Created:
01/09/2009 14:14
, last modified:
16/11/2010 10:32