Our service standards

We are committed to giving you excellent services and have set out the standards you can expect us to meet.  We have chosen these standards because they apply to the things that customers have said matter most to them.

Latest performance

• Service standard performance February 2012 [PDF]
• Service standard performance January 2012 [PDF]
• Service standard performance December 2011 [PDF]
• Service standard performance November 2011 [PDF]
• Service standard performance October 2011 [PDF
• Service standard performance September 2011 [PDF]
• Service standard performance August 2011 [PDF] 
• Service standard performance July 2011 [PDF]
• Service standard performance June 2011 [PDF]
• Service standard performance May 2011 [PDF]
• Service standard performance April 2011 [PDF]

This page will be updated with April 2012 performance by 21 May 2012.

Further information

• Performance April 2011 to March 2012 [PDF]
• Performance April 2010 to March 2011 [PDF]
• Performance April 2009 to March 2010 [PDF]
• Performance April 2008 to March 2009 [PDF]
• Performance April 2007 to March 2008 [PDF]
• Performance April 2006 to March 2007 [PDF]
• Service standards leaflet [PDF]

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Document Created: 01/09/2009 11:30 , last modified: 03/05/2012 17:48