Mystery shopping findings

Our mystery shopping group have an agreed plan in place which sets out the services they intend to look at during the year.  The group also work with other organisations in the north east and have carried out a number of exercises jointly.  

• Income management service April 2009 [PDF]
• Customer outlets November 2009 [PDF]
• Decent homes works March 2010 [PDF]
• EDH website March 2010 [PDF]
• Estate management service July 2010 [PDF]
• Out of hours call handling service July 2010 [PDF]
• Cleaning and caretaking service to flat blocks September 2010 [PDF]
• Reporting anti social behaviour September 2010 [PDF]
• Moving into an empty property November 2010 [PDF]
• Income management service November 2010 [PDF]
• EDH website January 2011 [PDF]
• Repairs service January 2011 [PDF]
• Flat block cleaning service July 2011 [PDF]
• Choice based letting service August 2011 [PDF]
• Horticulture service October 2011 [PDF]
• EDH website October 2011 [PDF] 

Back to previous page.

Document Created: 30/08/2011 15:58 , last modified: 03/05/2012 17:54