Making a complaint, compliment or suggestion
We want to provide you with high standards of service. You can help us to make sure we are doing this by letting us know your views.
Your views are important to us because they help us to improve our services and make sure we treat everyone fairly. We need to know when you are not happy with a service you have received or the way you have been treated.
We would also like to know when we have done something well or if you have a suggestion for something we could do better.
How do I make a complaint, compliment or suggestion?
You can tell us in person, by phone, by letter, by text, by email or by using our online form.
- East Durham Homes
2 Meridian Court
Whitehouse Business Park
Peterlee
SR8 2RQ
- Freephone: 0800 032 0835
- Direct Dial: 0191 518 5497
(this local cost, direct dial number is available for mobile phone users to avoid premium charges from their network provider for calling a freephone number)
- Text: 'complaint' to 07786 207 745
- Typetalk: 18001 then the telephone number you require
- Fax: 0191 518 5349
- Email: improve@eastdurhamhomes.co.uk
- Online: Complaints | Compliments | Suggestion Form
Customer feedback
If you make a suggestion to improve services to customers and we use it, you could win up to £100 of high-street vouchers.
Further information
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Document Created:
01/09/2009 14:16
, last modified:
16/11/2010 10:32