Leaflets and publications

Tenancies

• Your guide to our mutual exchange service [PDF] 
• Your guide to our empty homes service standards [PDF]
• Your guide to applying for a home through Durham Key Options [PDF]
• Your guide to bidding for a home through Durham Key Options [PDF]
• Your guide to housing options in County Durham [PDF]
• Your guide to ending your tenancy [PDF]
• Your guide to our tenancy and estate service [PDF]
• Your guide to our caretaking service [PDF]
• Young person's guide to housing [PDF]
• Guide to our services DVD
• Durham Key Options user guide [PDF]
• Durham Key Options Lettings Policy 2011 [PDF]

Support

• Changes to welfare benefits - how will they affect you? [PDF]
• Your guide to our anti-social behaviour service [PDF]
• Your guide to our domestic abuse service [PDF]
• Your guide to our racial harassment and hate crime service [PDF]
• Your guide to our furnished tenancy service [PDF]
• Furniture options 2011-2012 [PDF]
• Your guide to our tenancy sustainment service [PDF]
• Your guide to paying your rent [PDF]
• Your guide to how your rent is calculated [PDF]
• Your guide to our welfare benefits and debt advice service [PDF]
• Whats in it for me - Financial inclusion magazine [PDF]

Customer involvement

• Your guide to our customer involvement service [PDF]
• A short guide to our customer involvement compact [PDF]
• Your guide to our customer involvement compact (full version) [PDF]
• Training for you! Guide to our customer training courses [PDF]

General

• Your guide to making complaints, compliments or suggestions [PDF]
• Service standards [PDF] 

Property improvements

• Your guide to our decent homes service [PDF]
• Your guide to our kitchen and bathroom replacement service [PDF]
• Your guide to our door and window replacement service [PDF]
• Your guide to our heating replacement service [PDF]
• Your guide to our electrical rewiring service [PDF]
• Your guide to our roof replacement service [PDF]
• Your guide to our aids and adaptations service [PDF]
• Your guide to having a new shower fitted [PDF]

Repairs and maintenance

• Your guide to our repairs service [PDF]
• Your guide to our gas and solid fuel safety service [PDF]
• Your guide to improving your home [PDF]
• Your guide to asbestos in your home [PDF]

Other publications

Annual Reports

• Annual Report for Tenants 2011 [PDF]
• Annual Report to Tenants 2010 [PDF]
• Annual Report 2008-2009 [PDF]
• Annual Report 2007-2008 [PDF]
• Annual Report 2006-2007 [PDF]
• Annual Report 2005-2006 [PDF]
• Annual Report 2004-2005 [PDF]

Business Plan 

• Business Plan 2008 - 2014 updated March 2012 [PDF] 

Tenancy agreements

• County Durham Tenancy Agreement 2011 [PDF] 

Home contents insurance

• Home contents insurance prospectus [PDF]
• Policy document [PDF]
• Home contents insurance application form [PDF]

Environmental Policy Statement

• Environmental Policy Statement June 2010 [PDF]

Health and Safety reports

• Health and Safety Performance Statement 2007/2008 [PDF]
• Health and Safety Performance Statement 2006/2007 [PDF]
• Health and Safety Performance Statement 2005/2006 [PDF]

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Document Created: 01/09/2009 11:30 , last modified: 16/05/2012 11:52