How to apply for a home

We want to make it as easy as possible for you to apply for a home. You can only apply for a home if you have completed an application form and we have accepted your application.

How do I apply?

You will need to complete an application form. You can get this from our customer outlets, by contacting us, or you can download from the link below.

You can also complete an online application on the Durham Key Options website at http://www.durhamkeyoptions.co.uk/Data/ASPPages/1/65.aspx
When you apply you will need to provide proof of your identity for you and any joint application. You must show us one kind of proof for each of the items in the left-hand column:
Once we have received and accepted your application we will give you an application reference number and a PIN (personal identification number). These will be your personal numbers, so please keep them in a safe place.

What happens when my application has been accepted?

Once you have been accepted onto the housing register you can start using the Durham Key Options Choice Based Lettings system to choose your home.

Deciding which properties to bid for

To help you decide which properties to bid for, you can see which applicants we recently let homes to. This information is available in our customer outlets and on the Durham Key Options website at http://www.durhamkeyoptions.co.uk/Data/ASPPages/1/56.aspx

We’ll also publish information on properties we have advertised and the average number of bids we have received for the property type and area.

We’ll include this information in Durham Key Options application packs, in our customer outlets, on our website, and in the letter we send you about your band and reference number. We’ll update this information monthly. This will help you see where most properties are coming available and where the highest demand for properties is. Click on the average bids per property link below to see this information.

Further information

Housing application form. [PDF]
Use this version of the housing application form to print from your computer, complete manually and post or deliver to us.

If you need any assistance with completing your housing application please contact us on our freephone number 0800 032 0835 from a landline or 0191 518 5497 from a mobile phone.

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Document Created: 01/09/2009 10:46 , last modified: 16/11/2010 10:31