Equality and diversity

We aim to treat all our customers fairly and with respect.  This means that we will not simply treat everyone the same, but we will look to see how we can change what we do so that they can access our services as early as possible.

We know that by working with our customers and recognising their individual needs we can improve our services and strengthen the community as a whole.

We have recently done a lot to help customers access our services.  You can see some of the things we have achieved with our customers and staff by clicking on the links below.

How we work

From the beginning of 2009 we changed the way we worked. To find out more click on the links below:

• A new way of working
• Policy and strategy
• Employer of choice
• Equality Impact Assessments

General information

• Age
• Disability
• Gender
• Gypsies, Roma and Travellers
• Mental health
• Race
• Religious beliefs and faith
• Sexual orientation and gender identity

Further information

• Customer profile survey
• Single Equality Scheme
• Translation and interpretation services
• Equality and Diversity Policy
• Services for our blind and visually impaired customers
• Services for our Deaf, deafened and hearing impaired customers
• Sharia banking
• Access by disabled people
• Alternative communication
• Caravan and trailer storage

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Document Created: 01/09/2009 14:14 , last modified: 04/04/2011 14:34